Refund & Cancellation Policy
Plain English first. You pay a $500 setup fee plus your first month up front, then monthly in advance. Cancel any time with 30 days' notice — you keep the service through that period. We don't refund months already worked, and the setup fee pays for hiring and training that happens before your first call. If we've failed to deliver, talk to us before you dispute the charge.
1. How billing works
- Setup: $500, one time
- Cold Calling: $1,600 per month
- Lead Management: $2,500 per month
Your first payment is the setup fee plus one month of service in advance. Service is billed monthly in advance after that, with no minimum contract beyond the notice period below.
The setup fee covers recruiting, screening and training the people placed on your account, and building your CRM. That work happens before your first call, so the fee is non-refundable once hiring begins.
2. Cancelling
Either of us may cancel by giving 30 days' written notice by email to hello@deltaleadgeneration.com. Notice takes effect from the day we receive it.
During the notice period we keep working your account as normal, and the fee for that period remains payable. At the end of it, we stop work and hand over your lists, scripts, CRM data and pipeline in a usable format.
3. Refunds
Because work is performed continuously through each billing period, we do not refund months in which services were delivered, and part-months are not pro-rated.
We will refund in full where:
- you were charged after validly cancelling;
- you were charged twice for the same period, or charged in error;
- we did not begin work during a period you paid for.
Approved refunds are returned by the original payment method, normally within 10 business days.
4. If you're not happy with the work
Tell us. We would rather fix the problem than argue about an invoice. Email hello@deltaleadgeneration.com setting out what went wrong, and we will respond within 5 business days with a plan — which may include reworking the period at no charge, or a partial credit where we agree we fell short.
We do not issue refunds on the basis of results alone. As set out in our Terms, we do not guarantee a number of meetings or leads, because outcomes depend on your offer and market as much as on our calling.
5. Failed and disputed payments
If a payment fails we will contact you and try again. Accounts more than 15 days overdue may be suspended after notice by email.
If you think a charge is wrong, please contact us before raising a dispute with your bank or card issuer. Most billing questions are settled in a day, and a chargeback locks the funds for weeks while both sides file paperwork.
6. Contact
Billing questions: hello@deltaleadgeneration.com