Terms of Service

1. Who we are

These terms are between you ("Client") and registered entity name, trading as Delta Lead Generation ("Delta", "we", "us"), of street address, Tidioute, Pennsylvania. They govern the services described below. By engaging us, you accept them.

2. What we do

We provide one or both of the following, as set out in your order:

• Cold Calling. We recruit, train and manage a dedicated caller working an agreed target list on your behalf, using scripts approved by you. Includes call recording where lawful and a weekly report.
• Lead Management. We recruit, train and manage a dedicated lead manager for your account, together with pipeline setup and follow-up cadences. If you prefer to manage that person yourself, you may — we still hire and train them.
• CRM setup and management. Included with either service. We build your CRM, or clean up and configure an existing one, and manage it for the duration of the engagement.

CRM, data and dialer software are included in every plan at no extra charge.

Where we configure a CRM on a platform you already licence, that licence and its costs remain yours. Where we provide the CRM, access ends when the engagement ends, and we will export your data to you in a usable format on request.

3. Fees and billing

• Cold Calling: $1,600 per month
• Lead Management: $2,500 per month

A one-time setup fee of $500 applies to every new engagement. It covers recruiting, screening and training the people placed on your account, and building your CRM, before anyone goes live.

Your first payment is the $500 setup fee plus one month of service in advance. Service fees are billed monthly in advance thereafter. Fees exclude any applicable sales tax, which will be added where required.

Because the setup fee pays for work done before your first call — recruiting and training — it is non-refundable once hiring begins.

Invoices are due on receipt unless otherwise agreed in writing. We may suspend services on accounts more than 15 days overdue, after notice by email.

4. Term and cancellation

After the first month, engagements run month to month. Either party may cancel by giving 30 days' written notice by email. Services continue, and fees remain payable, through the end of the notice period. See our Refund & Cancellation Policy for how partial periods are handled.

5. No guarantee of results

We do not guarantee any particular number of meetings, leads, conversations, or sales. Outcomes depend on your offer, your market, your pricing, and your own sales process, none of which are within our control. Any figures we discuss are illustrative, not promises, and nothing in our marketing forms part of this agreement.

6. Your responsibilities

You agree that:

• the products or services you ask us to promote are lawful, and you hold any licences or registrations they require;
• information you give us about your offer, pricing, and claims is accurate, and you will correct it promptly if it changes;
• any contact data you supply to us was lawfully obtained and may lawfully be contacted for this purpose;
• you will review and approve scripts before we use them.

You are responsible for what is said about your business. We are responsible for how our callers conduct themselves.

7. Calling compliance

We operate in line with applicable telemarketing law, including the Telephone Consumer Protection Act and federal and state Do Not Call rules. We scrub against the National Do Not Call Registry and honour opt-out requests promptly.

Where we record calls, we do so in accordance with applicable consent laws. Some states require all parties to consent to recording; in those states our callers give the required notice.

If you instruct us to contact people or use an approach we believe to be unlawful, we will decline, and may end this agreement without notice.

8. Ownership

Call lists, scripts, CRM configuration, and pipeline data created specifically for you become yours once fees for the period in which they were produced have been paid, and we will provide them in a usable format on request. Our own methods, templates, tooling, and know-how remain ours, including any general improvements we make while working with you.

9. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the purposes of this agreement. This survives the end of the engagement.

10. Data protection

Where we handle personal data of your prospects and customers, we do so on your instructions as a service provider. Our Privacy Policy explains what we collect and why.

11. Limitation of liability

Neither party is liable for indirect or consequential losses, including lost profits or lost business opportunity. Our total liability arising out of this agreement is limited to the fees you paid us in the three months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot lawfully be limited.

12. Changes

We may update these terms. If a change materially affects you, we will give at least 30 days' notice by email before it applies to your engagement.

13. Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, and the courts of that state have exclusive jurisdiction.

14. Contact

Questions about these terms: hello@deltaleadgeneration.com